This certifies that your product is warranted to be free from material defects in material and craftsmanship under normal use and service for the lifetime of the original consumer. If your product has a heat control or cord, such specific component parts are warranted for one (1) year from the date of purchase.
If warranty service should be necessary, please contact with service@najorcookware.com. You may then return the product properly packaged and postage prepaid along with your proof of purchase, name, address, telephone number, and a description of the claimed defect. You assume risk of loss or damage to products, and you are responsible for the costs of shipping and handling, when products are shipped from you to us for warranty service and when repaired or replaced products are shipped back to you, regardless of whether this warranty is found to apply. The limited warranty period for any product repaired or replaced under this limited warranty shall be the remainder of the original warranty.
EXCLUSIONS: This warranty does not apply to damage caused by accidents, misuse, abuse, commercial use, neglect, tampering, alterations, ordinary wear and tear, damage in transit, damage due to environmental or natural elements, or service by unauthorized personnel. Product that has been damaged by use with excessively high heat; or product that is flaking (exclusion applies to stainless steel products only), stained, discolored, marked, scratched, warped, or pitted indicates use other than that recommended by the manufacturer, will not affect the performance of the product, and is not covered by this warranty. Further warranty information can be obtained from our Consumer Service Department.
This warranty is limited to the original consumer with proof of purchase and is not transferable.
The manufacturer reserves the right to utilize comparable reconditioned, refurbished, repaired, or remanufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part and warranted for the remainder of the original warranty period.'
Our customer service specialists will inspect your items and will replace your cookware according to the terms of your warranty. Please allow 10 business days from the date we receive your cookware for processing.
If you have further questions, please Contact with service@najorcookware.com